Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is shipped, we are unable to alter or cancel it.

What if I want to speak to someone?
We want to speak to you too! Contact Us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. If you want one of our team to call you back please provide a direct contact number and your location for time zone purposes.

What countries do you ship to?
Only Australia at this time but if you really want our products please Contact Us to understand shipping fees to your country to ensure you are getting the best value on a single order. International shipping is typically around A$50.

How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Express shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination but typically within 2 to 3 weeks from purchase.

How do I return an unused product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused and include all the original packaging.

How do I return a used product I was unhappy with?
Items must be returned within 30 days after receiving your order. Victory Serums is happy to help if there is any issues in using the products so please Contact Us before returning a purchase you are unhappy with.

Message from the founder: Victory Serums is here to try and help improve your severe dandruff and create a viable long-term solution, not just sell you another product. I understand the dandruff frustration and have no intention to add to it.

If Victory Serums products are not helping your dandruff condition or did not meet expectations reach out first to explore possible reasons and/or next steps which could be simply an adjustment in how you use the product, returning it or gut health testing. Matt Heron - Founder

What is Victory Serums?
Victory Serums is a brand dedicated to providing microbiome-friendly solutions for scalp and beard dandruff control, focusing on restoring and maintaining a healthy balance without relying on long-term use of harsh chemicals or preservatives harmful to the scalp microbiome.

How did Victory Serums start?
The brand was founded by Matt Heron, who struggled with severe scalp dandruff for over 45 years and sought a more effective, gentle solution away from off-the-shelf anti-dandruff shampoos.

What is the philosophy behind Victory Serums?
Victory Serums believes in working with your body's natural processes, protecting and nourishing the microbiome to achieve long-term dandruff control.

Why are Victory Serums shampoos only available in 60 ml bottles?
At Victory Serums, our shampoos—Dandruff-Control Intensive Shampoo and Microbiome-Friendly Conditioning Shampoo with low pH (3.7)—are meticulously formulated for intensive dandruff control and scalp health. The 60 ml bottle size is intentionally chosen to align with our philosophy of minimal, targeted usage, ensuring product efficacy and freshness.

Key Aspects of Our Shampoo Formulations:

• Our shampoos are designed for intensive treatment, requiring less than 1 ml per wash. The 60 ml size provides an ample supply for this targeted approach, promoting effective dandruff control without overuse.
• We prioritize the health of your scalp by excluding unnecessary preservatives and fillers. Our formulations are also free from surfactants that serve merely aesthetic purposes, ensuring that every ingredient contributes to the overall health and balance of your scalp's microbiome.

This combination of bottle size and formulation reflects our commitment to providing effective, science-backed solutions for dandruff control while maintaining the natural health of your scalp.

Are Victory Serums products suitable for all hair types?
Yes, they are formulated to be effective across all hair types.​

Where are Victory Serums products made?
All products are batch-made in Australia using carefully selected ingredients and shipped from Coffs Harbour, NSW, Australia directly to the customer.

Do Victory Serums products contain harsh chemicals?
No, they are free from harsh chemicals and added preservatives that can disrupt the scalp or beard's delicate balance.

The active ingredient of Piroctone Olamine in our Dandruff Control products is a short time use ingredient that helps reset an unbalanced scalp from bacterial overgrowth.

Over time, Victory Serums goal is to reduce the use of our dandruff control serums and shampoos to the absolute minimum required by replacing them with microbiome-friendly solutions.

Are the products cruelty-free?
Yes, Victory Serums products are cruelty-free.​

Do you offer international shipping?
Currently, Victory Serums offers free shipping Australia-wide. ​If you are based overseas and want our products please Contact Us to discuss shipping rates for your country and the best product option for your needs.

Shipping internationally can be expensive and we want to ensure you are getting the best value in your order as possible.

What is your return policy?
Victory Serums offers hassle-free returns with a 30-day money-back guarantee.

How can I contact Victory Serums for support?
You can reach us here: Contact Us

Why are Victory Serums shampoos only available in 60 ml bottles?
At Victory Serums, our shampoos—Dandruff-Control Intensive Shampoo and Microbiome-Friendly Conditioning Shampoo with low pH (3.7)—are meticulously formulated for intensive dandruff control and scalp health. The 60 ml bottle size is intentionally chosen to align with our philosophy of minimal, targeted usage, ensuring product efficacy and freshness.

Key Aspects of Our Shampoo Formulations:

• Our shampoos are designed for intensive treatment, requiring less than 1 ml per wash. The 60 ml size provides an ample supply for this targeted approach, promoting effective dandruff control without overuse.
• We prioritize the health of your scalp by excluding unnecessary preservatives and fillers. Our formulations are also free from surfactants that serve merely aesthetic purposes, ensuring that every ingredient contributes to the overall health and balance of your scalp's microbiome.

This combination of bottle size and formulation reflects our commitment to providing effective, science-backed solutions for dandruff control while maintaining the natural health of your scalp.

What is Victory Serums' Dandruff Control Total Care?
Victory Serums' Dandruff Control Total Care is a comprehensive system designed to manage severe dandruff through specialised scalp treatments. Gut health testing and a personalised consultation is also included to help determine if other factors may be contributing to your severe dandruff or other potential skin or adverse health conditions.

What products are included in the Dandruff Control Total Care package?
The package includes the Dandruff-Control Intensive Scalp Serum, Dandruff-Control Intensive Shampoo, Microbiome-Friendly Conditioning Shampoo with low pH, Microbiome-Friendly Moisturising Scalp Serum, Brushes & Applicators, Gut Health Testing & Private Consultation with a gut health specialist.

How does the Dandruff Control Intensive Scalp Serum work?
The Intensive Scalp Serum is a fast-acting scalp reset by targeting dandruff at its source, promoting a healthier scalp environment. It works best when partnered with the Dandruff Control Intensive Shampoo.

What is the role of the Intensive Shampoo?
The Intensive Shampoo offers long-term dandruff control with minimal usage, helping to maintain scalp health without over-reliance on harsh chemicals or preservatives.

How does the Conditioning Shampoo support scalp health?
The Microbiome-Friendly Conditioning Shampoo is formulated with a low pH and prebiotics to support beneficial scalp bacteria while limiting harmful fungi growth.

What benefits does the Moisturising Scalp Serum provide?
The Microbiome-Friendly Moisturising Scalp Serum offers lightweight hydration and soothing effects, supporting a balanced scalp microbiome.

Those with a very dry scalp or dry dandruff even after using an anti-dandruff shampoo, will find this serum extremely effective and nourishing

Are Victory Serums products suitable for all hair types?
Yes, Victory Serums products are formulated to be effective across various hair types while focusing on scalp health.

Do these products contain harsh preservatives or fillers?
No, Victory Serums products are free from harsh preservatives and unnecessary fillers, ensuring quality and safety.

Are the products safe for color-treated hair?
Yes, the formulations are gentle and suitable for use on color-treated hair.

How often should I use the Intensive Scalp Serum?
Usage frequency depends on individual needs, refer to the provided user guide.

Can I use the Dandruff Control Intensive Shampoo daily?
It's recommended to use the Dandruff Control Intensive Shampoo minimally, as overuse may disrupt the scalp's natural balance.

How do I incorporate the Microbiome-Friendly Conditioning Shampoo with low pH into my routine?
The Conditioning Shampoo can replace regular shampoos, supporting scalp health with its microbiome-friendly formulation.

This is a low foam formulation so minimal product is required and ideally 1ml or less (1ml is approximately the diameter of the bottle cap).

Should I apply the Microbiome-Friendly Moisturising Scalp Serum on wet or dry hair?
Dry Hair. Applying to wet hair or a wet scalp will dilute the formulation and you will not experience the full benefits of this amazing product.

Can I use other hair products alongside Victory Serums?
Yes, but ensure additional products that come into contact with the scalp are microbiome-friendly and/or low pH (less than a pH of 5) to maintain a healthy scalp microbiome.

How long should I leave the Intensive Scalp Serum on my scalp?
Follow the user guide for specific instructions. Typically it's left in for 6 to 8 hours, overnight or while sleeping.

Is it necessary to use all products in the Total Care package?
While each product is designed to work synergistically, individual needs may vary; consult the user guide for tailored advice or Victory Serums through the Contact Us page if you require further guidance.

What is the Dandruff Control Duo?
A combination of the Dandruff-Control Intensive Scalp Serum and the Dandruff-Control Intensive Shampoo. ​Together they help reset an unbalanced scalp microbiome.

Can I purchase products individually?
Yes, products like the Dandruff-Control Intensive Scalp Serum and Shampoo are available individually but if looking to reset the scalp using them together maximises the results and speeds up the reset phase.

Do you offer products for beard dandruff?
Yes, the Beard Dandruff Duo is designed to address beard dandruff and help moisturise and support the skin beneath the beard so the beard can naturally look fantastic without the need for beard oils containing preservatives or scents.

What is included in the Beard Dandruff Duo?
It includes the Dandruff-Control Beard Serum and the Microbiome-Friendly Moisturising Beard Serum.Can I use Victory Serums products on children?
All our products are safe to use with adult supervision as the products are intensive where a little bit goes a long way.

We always recommend a spot test of each product to ensure no adverse reaction occurs before continuing.

Are there any side effects associated with these products?
Victory Serums products are formulated to minimise potential side effects. Discontinue use immediately if irritation occurs and consult a healthcare professional.

How should I store Victory Serums products?
Store products in a cool, dry place away from direct sunlight and high humidity, to maintain their efficacy.

All Victory Serums products have minimal preservation and cannot be treated in the same way as products with added preservatives.

Do not store the shampoo products in the shower cubicle after use. They are best brought in when needed and removed when not using them.

Think of Victory Serums products as fresh food for your scalp and beard.

How does diet influence dandruff?
Diet can impact the scalps health; certain foods may trigger or exacerbate dandruff in susceptible individuals.

Can improving gut health reduce dandruff?
A healthy gut microbiome can positively affect overall skin health, potentially improving dandruff as well as other health related issues.

Does Victory Serums offer products or services addressing gut health?
Yes, Victory Serums offers either a Gut Health Test & Consultation or the Dandruff Control Total Care + Gut Health package that includes a gut health test and consultation with an Australian based specialist.

How does stress affect dandruff?
Stress can disrupt hormonal balance and immune function, potentially worsening dandruff. If you have skin related issues that flare up periodically identify if a significant stress event has occurred that might align with the skin flare up.

What lifestyle changes can help manage dandruff?
Incorporating a balanced diet, regular exercise, stress management techniques, and proper scalp care can help manage dandruff without long-term use of anti-dandruff shampoos.

Victory Serums goal is use the absolute minimal use of dandruff control products, even our own!

What is the easiest way to know if my gut microbiome is unbalanced?
Order a gut heath test and consultation and review the results with an Australian based gut health specialist.

Base on the results the specialist will recommend a suitable treatment plan to:

• “Weed” out the problematic findings with target treatments over several months
• “Seed” the deficiencies identified with a bespoke pro-biotic for six months 
• “Feed” the gut with a high dose of prebiotic over four weeks then a reduced dose ongoing.

How can Victory Serums help me transition from my current anti-dandruff shampoo?
Victory Serums provides a range of microbiome-friendly products designed to reset and maintain scalp health, reducing reliance on traditional anti-dandruff shampoos.

Victory Serums approach focuses on restoring balance to the scalps natural microbiome and using minimally preserved shampoos and serums.

What products does Victory Serums recommend for starting this transition?
The Dandruff Control Suite is the ideal starting point. The Dandruff Control Suite includes the Dandruff-Control Intensive Scalp Serum and Intensive Shampoo to reset the scalp microbiome.

The Microbiome-Friendly Conditioning Shampoo with low pH provides an essential partner in enabling the reduction (rebalance) of dandruff control shampoo long-term.

How does the Intensive Scalp Serum aid in the transition?
The Intensive Scalp Serum provides a fast-acting reset for the scalp, targeting dandruff at its source and promoting a healthier environment, which is crucial during the transition (reset) phase.

What role does the Microbiome-Friendly Conditioning Shampoo play?
This shampoo supports beneficial bacteria while limiting the growth of harmful fungi, helping to maintain scalp health and reduce dependence on dandruff control products.

Can Victory Serums products be used on color-treated hair?
Yes, Victory Serums products are formulated to be gentle and are suitable for use on color-treated hair.

How often should I use Victory Serums products during the transition?
Usage frequency depends on individual needs. It's best to follow the detailed user guide provided with each product for optimal results.

For best results only use Victory Serums products until you have effectively rebalanced the scalp microbiome and understand what a healthy scalp looks and feels like.

Are there any side effects when switching to Victory Serums products?
Victory Serums products are formulated to minimise potential side effects. However, if irritation occurs, discontinue use and consult a healthcare professional.

How does Victory Serums address the internal factors affecting dandruff?
Victory Serums offers a Dandruff Control Total Care package that includes a gut health test and consultation, acknowledging the connection between gut health and skin conditions like dandruff.

What lifestyle changes can support the transition away from anti-dandruff shampoos?
Incorporating a balanced diet, managing stress, and practicing good scalp hygiene through periodic exfoliation can contribute to overall scalp and beard health and support the transition.​

How long does it take to see results after switching to Victory Serums products?
Individual results may vary, but users notice improvements within the first few days. Finding the right balance and minimal use of dandruff control product is ideal so that other factors like gut health can be explored more closely for those suffering from severe dandruff.

Patience and consistency is key to creating a new regimen for those with severe dandruff.

Why is pH balance important for scalp health?
Maintaining a slightly acidic pH (pH 4.5 to pH 5.5) supports a healthy scalp microbiome, deterring the growth of harmful microorganisms that can cause dandruff.

How do more alkaline hair products affect the scalp?Alkaline products can disrupt the scalps natural acidity, leading to an imbalance in the microbiome and potentially increasing dandruff and causing other skin related issues.

Are Victory Serums products pH-balanced?
Yes, Victory Serums products are formulated with a low pH to maintain the scalps natural acidity and promote a healthy microbiome.

The Microbiome-Friendly Conditioning Shampoo with low pH is balanced at 3.7 which helps create an environment that malassezia yeast, one of the main causes of dandruff, struggles to survive in.

Can I use off-the-shelf anti-dandruff shampoos with Victory Serums products?
For dandruff sufferers, it's recommended to avoid using any off-the-shelf anti-dandruff shampoos unless they are low pH-balanced and minimally preserved as they can disrupt the scalp's microbiome.

How can I determine the pH level of my current shampoo?
Check the product label or contact the manufacturer to confirm the pH level rather than trying to test it yourself. Ideally, it should be around pH 5 to support scalp health.

If the pH is not listed or labelled as 'balanced' or similar terminology the pH could be anywhere between pH 6 to pH 8 and these products should be avoided for long-term or frequent use if you have dandruff.

Should individuals with dandruff use conditioners?
Ideally no but if needed apply conditioner only to the hair ends, avoiding direct contact with the scalp to prevent an unbalanced scalp microbiome.

Does Victory Serums offer a conditioner suitable for dandruff-prone individuals?
Victory Serums' Microbiome-Friendly Conditioning Shampoo with low pH serves as both a gentle shampoo and conditioner, supporting scalp health without causing buildup or interfering with the scalp microbiome.

How should I apply conditioner if I have dandruff?
Focus on applying conditioner to the mid-lengths and ends of your hair, steering clear of the scalp area to minimise the risk of damaging the scalp microbiome.

Can using conditioner on the scalp worsen dandruff?
Applying off-the-shelf conditioners directly to the scalp can lead to worsening dandruff symptoms. The Victory Serums Microbiome-Friendly Conditioning Shampoo with low pH is designed and recommended for those with dandruff looking for a long-term conditioning shampoo solution. It requires minimal product use (1ml max per wash or even less).

Are leave-in conditioners recommended for dandruff sufferers?
If using a leave-in conditioner, ensure it's applied only to the hair ends and is free from ingredients that could disrupt the scalp's microbiome like preservatives.

How often should I condition my hair if I have dandruff?
Condition your hair as needed, focusing on the hair ends only if using an off-the-shelf conditioner containing preservatives.

Why is scalp exfoliation important?
Scalp exfoliation removes dead skin cells and product buildup, promoting a healthier environment that can reduce the occurrence of dandruff.

How often should I exfoliate my scalp?
It's recommended to exfoliate the scalp at least once a week and up to 3 times a week is also ok. Always use minimal pressure and the scalp exfoliation brush provided.

Does Victory Serums offer scalp exfoliation tools?
Yes, Victory Serums provides scalp exfoliation brushes designed to gently remove buildup and stimulate blood circulation.

Can I use the exfoliation brush on wet or dry hair?
The scalp exfoliation brush can be used on both wet and dry hair. Using it before and during initial shampooing will provide better results and allow shampoos and serums to achieve direct contact with the scalp.

Are there precautions to take when exfoliating the scalp?
Avoid excessive pressure and over-exfoliation, as this can lead to scalp irritation.

Can scalp exfoliation help with product absorption?
Yes, exfoliating the scalp can enhance the absorption of treatments like serums and shampoos buy removing scalp buildup before application so the products are in direct contact with the scalp.

Is scalp exfoliation suitable for sensitive skin?
Individuals with sensitive skin should go very lightly at first until the scalp health is restored.

Can I use homemade exfoliants on my scalp?
We do not recommended use of any scalp exfoliation products for those with dandruff. They bring additional unnecessary chemicals and fillers that will further disrupt the scalp microbiome.

The brush works, its simple and extremely cost effective.

Should I exfoliate before or after shampooing?
Exfoliate with wet hair before shampooing and again during the first shampoo cycle if applying twice, to remove buildup and allow the shampoo to cleanse more effectively in the second application.

Can using a hair dryer help reduce dandruff symptoms?
Yes, using a hair dryer on a low-temperature setting can help reduce dandruff symptoms by quickly removing moisture from the scalp or beard, thereby minimising the humid environment that promotes fungal growth.

Does air-drying hair contribute to dandruff?​
Air-drying can leave the scalp or beard in a humid state for extended periods, potentially encouraging fungal overgrowth and increasing dandruff.

What is the recommended method for drying your hair or beard to prevent dandruff?
Using a blow dryer on a low-heat setting is recommended to quickly dry the scalp and beard hair, reducing the time moisture remains on the scalp and skin beneath the beard, thereby helping to prevent unwanted fungal growth.

Can sleeping with wet hair or beard worsen dandruff?
Yes, sleeping with wet hair or beard can create a moist environment that fosters fungal and bacterial overgrowth, potentially exacerbating scalp and beard dandruff symptoms.

How does blow-drying at high temperatures affect the scalp and beard?​
High-temperature blow-drying can strip the scalp and beard of its natural moisture, leading to dryness and irritation, which may worsen dry dandruff. ​Even just partially drying your hair and beard, if short on time, goes a long way to helping control your dandruff.

The Victor Serums Microbiome-Friendly Moisturising Scalp Serum and Beard Serum will provide all the support you need if you must blow dry at higher temperatures.

What precautions should be taken when blow-drying to manage dandruff?
Use the dryer on a low-heat setting, avoid concentrating heat on one area, and maintain a safe distance between the dryer and scalp or beard to prevent dryness and irritation.

When drying your beard ensure to increase the distance from your face as it is a lot more sensitive than the scalp.